Refund and Returns Policy

Overview

Our refund and returns policy lasts for 30 days. If 30 days have passed since your purchase, unfortunately, we cannot offer a full refund or exchange.

Eligibility for Returns

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

Non-returnable Items

Certain types of goods are exempt from being returned, including:

    • Perishable goods such as food, flowers, newspapers, or magazines.

    • Intimate or sanitary items, hazardous materials, or flammable liquids and gases.

Additionally, the following items are non-returnable:

    • Gift cards

    • Downloadable software products

    • Certain health and personal care items

To Complete Your Return

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

Partial Refunds

There are certain situations where only partial refunds are granted:

    • Books with obvious signs of use.

    • Opened CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records.

    • Any item not in its original condition, damaged, or missing parts for reasons not due to our error.

    • Any item returned more than 30 days after delivery.

Refunds

Once your return is received and inspected, we will notify you via email about the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your credit card or original method of payment within a certain number of days.

Late or Missing Refunds

If you haven’t received your refund yet, please follow these steps:

    1. Check your bank account again.

    2. Contact your credit card company, as it may take some time before your refund is officially posted.

    3. Contact your bank. There may be some processing time before a refund appears.

If you’ve done all of this and still haven’t received your refund, please contact us at support@snapsstop.com.

Sale Items

Only regular-priced items can be refunded. Sale items are non-refundable.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same one, please send us an email at support@snapsstop.com and mail your item to: 2603 Glenwood Avenue, Cleveland, Ohio, 44109, United States.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and they will be notified about your return.

Shipping Returns

To return your product, please mail it to: 2603 Glenwood Avenue, Cleveland, Ohio, 44109, United States.

You are responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on your location, the time it may take for your exchanged product to reach you may vary.

If you are returning high-value items, consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Need Help?

If you have any questions about refunds or returns, please contact us at support@snapsstop.com.